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The “Micro-Moments” of Client Experience: Turning Routine Touchpoints into Trust Builders
Anjali Mohan, Project Management Officer, Kreston ME Consulting
Think back to the last time a partner or service provider truly impressed you. Chances are, it was not a grand, choreographed gesture. It was likely something small: a proactive message when you least expected it, a specific detail they remembered from a previous conversation, or the grace with which they handled an unexpected hurdle.
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